At Felt Bicycles Sales, we stand behind our premium cycling gear with the same confidence we have in our high-performance bicycles. If you’re not completely satisfied with your purchase, our straightforward returns and exchanges process ensures you’ll be back on the road with the perfect gear in no time.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and with all tags attached
  • Items must be in their original packaging
  • A copy of your order confirmation or receipt is required

Note: For safety and hygiene reasons, clothing items that have been worn, washed, or had tags removed cannot be returned or exchanged. This is our only product category with return restrictions.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our support team at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange
  3. Wait for approval – we’ll respond within 24 hours with return instructions
  4. Package your item(s) securely in the original packaging
  5. Ship the item(s) back to our Nashville facility using a trackable shipping method
  6. Wait for processing – we’ll notify you once we receive and inspect your return

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Our return address:

Felt Bicycles Sales Returns
846 Allen Road
Nashville, TN 37214
USA

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we’ll send you an email notification.

Refund timeline:

  • Credit card/PayPal refunds: 5-10 business days after approval (processing time depends on your financial institution)
  • Original shipping fees are non-refundable

Refund method: Your refund will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The fastest way to ensure you get what you want is to return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Felt Bicycles Sales Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name(s), Size(s), Color(s)] – Reason for return: [Please specify] – Preferred resolution: [Refund / Exchange for (specify size/color if exchanging)] Please let me know the next steps. I’ve reviewed the return policy and confirm the items are in original condition with all tags attached. Thank you, [Your Full Name] [Your Contact Information]

Questions?

Our Nashville-based customer service team is ready to assist with any questions about returns or exchanges. Contact us at [email protected] Monday-Friday, 9am-5pm CST. We respond within 24 hours—as quickly as our pit crew changes a flat tire!

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