At Felt Bicycles Sales, we’re committed to getting you and your gear moving with the same speed and precision as our high-performance bicycles. Below you’ll find all the details about our shipping options and our straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (DHL or FedEx)
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for faster delivery
Free Shipping (EMS)
– Delivery time: 15-25 business days after shipment
– Free for orders over $50 USD
– Available for most destinations (excluding some remote areas)
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
We stand behind our premium cycling gear with the same confidence we have in our bicycles. If you’re not completely satisfied, our simple returns process will get you back on track quickly.
Our Return Policy
We accept returns within 15 days of receiving your order. To be eligible:
- Items must be unused, in original condition with all tags attached
- Items must be in their original packaging
- A copy of your order confirmation or receipt is required
Important Clothing Return Restriction:
For safety and hygiene reasons, clothing items that have been worn, washed, or had tags removed cannot be returned or exchanged. This is our only product category with return restrictions.
How to Initiate a Return or Exchange
- Contact us at [email protected] within 15 days of receiving your order
- Provide details including your order number and reason for return/exchange
- Wait for approval – we’ll respond within 24 hours with return instructions
- Package securely using the original packaging
- Ship back to our Nashville facility using a trackable method
- Wait for processing – we’ll notify you once we receive and inspect your return
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Our return address:
Felt Bicycles Sales Returns
846 Allen Road
Nashville, TN 37214
USA
Refund Process
Once your return is received and inspected (typically within 3-5 business days), we’ll send you an email notification.
Refund timeline:
– Credit card/PayPal refunds: 5-10 business days after approval (processing time depends on your financial institution)
– Original shipping fees are non-refundable
Refund method: Your refund will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. The fastest way to ensure you get what you want is to return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Felt Bicycles Sales Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
- Item(s) to return: [Product Name(s), Size(s), Color(s)]
- Reason for return: [Please specify]
- Preferred resolution: [Refund / Exchange for (specify size/color if exchanging)]
Please let me know the next steps. I’ve reviewed the return policy and confirm the items are in original condition with all tags attached.
Thank you,
[Your Full Name]
[Your Contact Information]
Questions?
Our Nashville-based customer service team is ready to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] Monday-Friday, 9am-5pm CST. We respond within 24 hours—as quickly as our pit crew changes a flat tire!
Last Updated: [Insert Date]